GroupRsales Customer Refund Policy
If your order is returned to us by the shipper because the delivery was rejected, refused or unclaimed, or the shipping/delivery address that you provided at time of order was incorrect, the following will apply. Return shipping fees charged to us by the shipper, as well as the original shipping cost and 35% re-stock fee will all be deducted from any refund amount.If you would like for us to re-ship your previously undeliverable order, we will do so, but will charge your credit card for the second set of shipping fees.
If upon delivery you discover that any item has been delivered damaged from shipping, contact the delivery carrier at once. The delivery carrier will inspect the merchandise, as well as packaging before any claim can assigned.
If you decide to cancel your order after it has been paid for by credit card, you will remain responsible for the 4% online credit card processing fee. The balance of your payment will be refunded to you.
Please call immediately at 626-203-2445 to cancel an order or request a return.